Transforming Western Healthcare through Functional Medicine

About the Customer

Our customer is Europe's largest functional medicine clinic and one of the fastest-growing startups with digital and physical clinics across Sweden. They are an agile, Medtech startup with a strong vision to revolutionize Western healthcare through a patient-centric approach.

Overview

Our customer wanted to digitise their functional medicine treatment process to help functional medicine practitioners treat patients effectively.

Tarento as the partner of choice

As a leader in providing digital solutions from concept to deployment and with its vast experience in helping Nordic customers, Tarento was an obvious choice as the implementation partner.

Challenges

• Lack of digital presence
• Ad Hoc and manual treatment process
• Questionnaire handling and physical reports
• Broken user journey and a lot of pain points

However, for all practical reasons, all that was running through the customer’s mind was to establish a new digital platform & services that will deliver significant value to their business by improving the efficiency & creating a very tailored experience to all the personas involved.

Solution

Tarento’s solution approach involved deploying its pivotal LEAD framework, a multi-phase exercise which brings Lean & Design Thinking together in an Agile framework to reduce the inherent risks in successfully bringing innovative products to market.

After 6 weeks of high intensity LEAD sprint followed by a continuous discovery process with audits & interviews, Tarento was able to conceptualize a holistic solution that tackled all scenarios of people, product & solution. Key aspects of this phase included:

• Interviews with doctors and patients
• 6 LEAD workshops
• Continuous product discovery cycles

By taking a human-centric approach, we created tech-business-design oriented actionable artifacts for rapid enablement of development teams.

• Visual design prototype
• Mobile application design and strategy
• Actionable roadmap (techno-functional)
• MoSCoW Analysis & Audits
• Opportunity solution tree (Epics and features)
• Technical visions & architecture docs
• Customer journey maps

Outcomes and Impact

The clarity achieved as a result of LEAD helped development teams quickly take up the implementation of the recommendation made in the roadmap. The team was able to successfully roll out:

• A JAM stack website
• ML-oriented product to parse lab reports
• MVP with key epics for beta release

This subsequently helped the development team with all the clarity needed to continue with the implementation for the next 6 months.