ERP & App Management: Ongoing Support, Customization, and Integration of Your Core Platforms
ERP and application management services ensuring your core platforms operate at peak efficiency while adapting to evolving organizational needs. Flexible engagement models tailored to your landscape complexity and business demands.
Enterprise applications form the backbone of modern business operations requiring continuous attention to maintain performance, security, and alignment with evolving requirements. Services span the entire application lifecycle from ongoing support to strategic modernization.
24/7 monitoring and incident resolution
SAP & Infor application support services
Application lifecycle management (ALM)
Custom development and enhancement
Platform integration and modernization
Migration and upgrade services
Basis and system administration
Flexible SLA models and on-demand services
Complete spectrum of SAP Business Suite, Business ByDesign, and S/4HANA environments with enterprise DevOps approach combining agile methodologies with robust operational frameworks.
Enterprise DevOps
Tailored, GDPR-compliant application management models designed for seamless onboarding and ongoing engagement.
24/7 Monitoring & Support
Proactive monitoring, rapid incident response, automated landscape monitoring with intelligent routing.
Application Lifecycle Management
SAP Solution Manager, Cloud ALM, CI/CD practices, automated testing
Cloud Application Services
S/4HANA Cloud, Rise with SAP, tenant management, hybrid landscapes, integration monitoring.
Adapt ERP systems to evolving business requirements through functional configuration, custom development, and value-added services that maximize platform investments.
Functional Configuration
- Master data optimization
- Workflow refinement
- Reporting enhancements
- Structured change management
- System integrity maintenance
Custom Development
- ABAP & SAP BTP extensions
- SAP Fiori development
- Infor web mashups
- Personalization frameworks
- Upgrade compatibility
Value-Added Services
- Adhoc report development
- Enhanced user interfaces
- Screen personalization
- Data services & analytics
- Workflow automation
Platform Integration
Connect with CRM, e-commerce, SCM, BI tools using SAP PI, Cloud Integration Suite, iPaaS, custom APIs.
Integration Patterns
Balance real-time synchronization requirements against performance while maintaining data consistency.
Technology Migration
Platform migrations, technology stack modernization, digital transformation with comprehensive assessments.
Mobile & IoT Extension
Extend ERP to field workers, shop floor operations, connected devices creating digital threads.
Service Level Management
Flexible SLA Models
Response time targets based on incident severity with critical production issues receiving immediate attention
Custom SLAConfigurations
Industry-specific compliance obligations, geographic coverage, integration with internal ITSM frameworks
Fixed-Price Baseline
Cost predictability with access to experienced professionals, support tiers for varying urgency levels
On-Demand Services
Specific projects, periodic health checks, temporary capacity augmentation during peak demand periods
Reduced Operational Costs
Efficient resource utilization, proactive issue prevention, optimized system configurations reducing total cost.
Enhanced System Reliability
Continuous monitoring, systematic problem resolution, knowledge retention preventing recurring issues.
Accelerated Time-to-Value
Experienced resources understanding both technical platforms and business contexts, eliminating ramp-up delays.
Strategic Technology Guidance
ERP investments remain aligned with evolving business requirements and emerging technology capabilities.
Administration & Technical Services
Comprehensive technical foundation management for SAP Basis and Infor system administration ensuring reliable infrastructure support.
Database administration, performance tuning, backup/recovery, security configuration
Identify performance degradation, capacity constraints, security vulnerabilities early
System refreshes, client copies, transport management, print configuration
Database management, application server config, user administration, security
Development, test, production instances with optimized configurations for stability
Maximize performance while maintaining stability and supporting future platform versions
Infor Application Support Services
Comprehensive Application Support Services (ASS) and System Administration and Development (SAD) for Infor M3, LN, PLM, and Factory Track with flexible shared and dedicated resource models.
ASS & SAD flexible engagement models
Implementation and rollout services
Migration and upgrade services
On-premises to cloud migrations
Peripheral solutions and integrations
PLM integration for fashion industryKey Benefits: Cost-effective shared models, dedicated resources, SLA commitments, preconfigured solutions, global templates, data migration planning, and user training programs.
Delivering End-to-End Infor ERP Implementation and Application Management
Businesses running Infor ERP environments need more than implementation support. They require a delivery partner that understands both on-premises and cloud suite multi-tenant versions, can align ERP systems with business processes, and can provide ongoing support across implementation, integration, customization, testing, and application management.
- Served as a delivery partner for the Infor suite of ERPs across on-premises and cloud environments
- Provided implementation, integration, customization, testing, training, and support services
- Built a pool of Infor-certified consultants and SMEs with industry experience across F&B, fashion/textile, rentals, and services
- Established an Infor Centre of Excellence for knowledge sharing, training, development, testing, and continuous improvement
- Supported ERP modernization through Infor OS capabilities, including updated AI/ML service enablement
- Delivered testing services across unit testing, integration testing, UAT, regression testing, and automated/manual validation
Ready to Optimize Your ERP & Application Management?
Ensure your core platforms operate at peak efficiency with comprehensive managed services
