Revolutionizing Team Performance with a Team Efficiency Enhancement Tool

About the Customer

Influence AB is a Swedish management consulting firm powered by Collective Intelligence, a unique model developed by the Collective Intelligence Research Team at the Stockholm School of Economics. Collective Intelligence is an evidence-based approach to sharing and integrating knowledge using self-navigation and reflection to achieve commonly defined goals.

Overview

The consulting company wanted to revamp and build a web platform (CIBoost) to digitalize the collective intelligence model to make it accessible to more teams and businesses. The digital solution was envisioned to:

• Facilitate an operational framework governed by the principles of collective intelligence
• Help accelerate on-boarding of teams and users
• Improve productivity of its users

Tarento as the partner of choice

As a leader in providing digital solutions from concept to deployment and with its vast experience in helping Nordic customers, Tarento was an obvious choice as the implementation partner.

Challenges

Designing a collective intelligence system required several key challenges to be overcome:

• Lack of a modern, sticky digital presence
• Outdated and basic digital systems
• Low user motivation, adoption & engagement
• Several usability issues

Solution

Tarento’s solution approach involved deploying its pivotal LEAD framework, a multi-phase exercise which brings Lean & Design Thinking together in an Agile framework to reduce the inherent risks in successfully bringing innovative products to market.

After 6 weeks of high intensity LEAD sprint followed by a continuous discovery process with audits & interviews, Tarento was able to conceptualize a holistic solution that tackled all scenarios of people, product & solution. Key aspects of this phase included:

• Interviews with experts and users
• Audits, analysis and prioritization sessions
• 4 LEAD workshops
• Continuous ideation, prototyping & validation

By taking a human-centric approach, we created tech-business-design oriented actionable artifacts for rapid enablement of development teams.

• Visual design prototype
• Mobile application design and strategy
• Actionable roadmap (techno-functional)
• MoSCoW Analysis & Audits
• Opportunity solution tree (Epics and features)
• Technical visions & architecture docs
• Customer journey maps
• Actionable Insights for Developers

Outcomes and Impact

The clarity achieved as a result of LEAD helped development teams quickly take up the implementation of the recommendation made in the roadmap. The team was able to successfully roll out:

• Digital process and system for users to consume content, admins to create interesting content and teams to facilitate the collective intelligence process.
• IOW, a role based custom multi-tenant application to establish the CI intelligence practices and protocols in all participating organizations.