SAP Technology, Business Consulting & Application Management for a Global Leader in Retail & Fashion

At a glance

Tarento provides end-to-end SAP Application Management Services (AMS), SAP technology consulting and architectural advisory to a 42,000-employee global retail and fashion conglomerate with major operations in India. The engagement covers a complex SAP landscape including SAP Fashion Management Solution (SAP FMS), SAP ERP, SAP IS-Retail, SAP EWM and SAP BASIS, delivered alongside several other partners. Through this engagement, Tarento helps the customer hold delivery stability, optimise SAP performance and provide deep domain expertise across the SAP retail and fashion stack.

About the customer: a diversified global fashion and apparel leader

The customer is a global leader in apparel manufacturing and a recognised denim pioneer, with a parallel business in advanced materials, water management, wearable technology and engineering solutions. The group:

• Manages 15 global apparel brands
• Holds 22 global patents for environmental solutions
• Is the largest fire protection fabric producer in India
• Employs 42,000 people across textiles, apparel, advanced materials, environmental and social solutions, real estate, retail, and agriculture

A diversified group of that scale runs on an SAP backbone that touches every part of the business, from manufacturing and warehousing to wholesale, retail and brand operations. The complexity sits in the number of SAP modules in play and in how tightly they are integrated.

The challenge: managing a large, multi-module SAP landscape

The group needed a partner with deep SAP expertise able to provide SAP Application Management Services and architectural consultation across its existing SAP estate. The specific challenges:

• An extremely diverse SAP landscape supporting very high transaction volumes across multiple business units.
• Inconsistent technical support that risked system inefficiency and downtime if not addressed by experienced SAP engineers.
• Specialised domain knowledge in SAP Fashion Management Solution (SAP FMS), SAP IS-Retail and SAP EWM that was not always readily available in the open market.

The goals of the engagement were direct: improve delivery stability and optimise performance across the full SAP footprint, including SAP FMS, SAP ERP, SAP EWM, SAP IS-Retail and SAP BASIS.

Why the customer chose Tarento as SAP partner

Two factors made Tarento the right SAP consulting and implementation partner for this engagement:

• Deep SAP capability across the relevant modules, including SAP FMS, SAP ERP, SAP EWM, SAP IS-Retail and SAP BASIS, which together cover the fashion and retail value chain.
• A delivery base in India, which gave the customer access to SAP consultants in the same time zone and operating culture, supported by Tarento's wider Nordic delivery presence.

Tarento has continued to operate as a trusted SAP consulting and implementation partner across the group's evolving SAP portfolio.

The solution: SAP technology, line-of-business consulting and AMS

Tarento provides support across the full SAP technology stack, alongside line-of-business consulting and Application Management Services. The team forms an integral part of service delivery inside a multi-partner SAP operating model, working with the customer's internal IT, business stakeholders and other delivery vendors.

The scope spans:

• SAP Application Management Services (AMS). Day-to-day support and continuous improvement across the SAP estate.
• SAP architectural consultation across the customer's SAP landscape.
• SAP technology stack support, including SAP BASIS work and the integration layers that keep the SAP environment stable.
• Domain consulting on SAP FMS and SAP IS-Retail, providing fashion-industry expertise on top of the SAP technology layer.
• Multi-vendor delivery coordination so the multi-supplier model produces one coherent service.

Outcomes and impact

The engagement has delivered against the original objectives:

• Tarento is a trusted partner for SAP technical activities across the group's SAP landscape.
• Improved efficiency in SAP technical support.
• Domain support on SAP Fashion Management Solution (FMS).
• Effective partner engagement in the multi-vendor scenario, working alongside the customer's other SAP partners.

Why this engagement matters

SAP Application Management Services for a complex, multi-module fashion and retail estate is not generic AMS work. It requires familiarity with SAP Fashion Management Solution, SAP IS-Retail and SAP EWM alongside the technical fluency to run SAP BASIS and integrations at scale. It also requires the discipline to work inside a multi-vendor SAP operating model without slowing service delivery.

This is the same SAP AMS, technology consulting and architectural advisory model Tarento offers other global apparel, retail and consumer goods groups running large SAP landscapes.

The most valuable SAP landscapes are not just maintained; they are continuously stabilised, optimised and aligned with the way the business grows. Explore our SAP Services.